Shipping policy

Shipping, Orders, Warranty & Returns

Free Worldwide Shipping
Shipping is free on every order, to every country we ship to. At checkout you can choose between two options:
Standard Shipping (Free) – Dispatched within 2–3 weeks. Each unit is individually calibrated before shipping.
Express Shipping (Paid) – Dispatched within the same week. The price depends on the destination and is shown at checkout.

Dispatch Time
“Dispatched” refers to the time between placing your order and when it is handed to the carrier.
Dispatch time varies depending on: • Shipping method selected • Production schedule • Order volume
Express orders receive priority dispatch.
Dispatch time does not include carrier transit time.
Once an order has been dispatched and a tracking number has been issued to the customer, the order is considered final and in fulfillment and cannot be cancelled or voided.

International Shipping & Customs
We ship worldwide.
All import duties, VAT, customs charges, brokerage fees, and local taxes are the responsibility of the buyer and are collected by the carrier or customs authorities. These charges are not included in the product price or shipping cost.

10-Year Warranty
Every Súper pedal is covered for 10 years from the date of delivery against defects in materials and construction. If your pedal fails because of how it was built, we will repair or replace it.
The warranty does not cover damage caused by misuse, incorrect power supply (over 9V DC), modifications or accidents. Opening the pedal voids the warranty.
To make a warranty claim, contact: info@superpedals.com

Payment & Chargebacks
Once an order has been dispatched and delivered, ownership of the product transfers to the customer.
Any chargeback, payment reversal, or bank dispute does not cancel the sale or transfer ownership back to Súper. If a payment is reversed after delivery, the customer is legally required to either:
• Repay the full amount, or • Return the product in perfect condition at their expense.
Failure to do so constitutes unpaid delivered goods.

Returns Policy
Returns are accepted within 14 days of delivery.
To initiate a return, contact: info@superpedals.com
Returned items must be: • In perfect condition • With all original packaging and contents
If the item is damaged, missing parts, or shows excessive wear, a restocking fee of up to 75% of the item’s value may apply.
Return shipping costs are paid by the customer unless the return is due to an error on our part.

Custom & Made-to-Order Items
Custom-built or made-to-order pedals are not eligible for refund, except in the case of defect or shipping damage.